Return & Exchange Policy

Return timeline

• Eligible returns postmarked within 15 calendar days of confirmed delivery may receive a refund to the original payment method or store credit.
• Eligible returns postmarked 16–30 calendar days after confirmed delivery may receive store credit or an exchange only.
• Returns postmarked after 30 calendar days are not accepted.

Request authorization first

• Call or text (540) 492-5886 or email dress@amanidressshoppe.com with your order number and reason for the request.
• If approved, we will provide an RMA and return instructions.
• Do not send merchandise before receiving authorization. Unauthorized returns are not accepted or eligible for refund, exchange or store credit.
• After approval, the package must be given to the carrier within seven calendar days.

Condition requirements

To qualify, merchandise must be:

• Unworn, unwashed and unaltered.
• In new, resalable condition with all original tags and ribbons attached.
• Free from makeup, stains, deodorant marks, odors, hair, damage and other signs of wear.

• Every return is inspected.
• Merchandise that does not meet these conditions may be refused.
• If cleaning is reasonably required before an otherwise eligible item can be resold, the cleaning cost may be deducted from the return value.

Refunds, store credit and exchanges

• Refunds are subject to a 15% restocking fee per dress.
• The 15% restocking fee is waived when an eligible customer chooses store credit or an exchange.
• An exchange may be completed by returning the original eligible item and purchasing the replacement style, color or size separately.
• Original delivery charges and expedited-delivery charges are not refundable.

Return shipping

• The customer is responsible for return shipping.
• If Amani Dress Shoppe offers a prepaid label, its cost will be disclosed during authorization and deducted from the refund or store credit.
• Include the order number inside the package.
• Keep the carrier receipt and tracking number until processing is complete.

Items that cannot be returned

• Sale, clearance or merchandise marked Final Sale.
• Customized, personalized, made-to-order or altered merchandise.
• Shoes, accessories and undergarments.
• Merchandise that is worn, washed, damaged or missing original tags.

Refund processing time

• After an authorized return arrives and passes inspection, Amani Dress Shoppe will issue the approved refund within 10 business days.
• After Amani issues the refund, please allow an additional 3–5 business days for the customer’s bank or card provider to post it to the account.